Refund policy
Last updated: October 1, 2026
Unopened Products
Requests to return unopened products must be made within 30 days after delivery. Products must be unused, unopened, in their original packaging, and accompanied by proof of purchase.
If a physical return is required, we will provide return instructions and the correct return address. Unless the product was damaged, defective, or sent in error, return-shipping costs are the customer’s responsibility. Original shipping charges are nonrefundable unless required by law or the return resulted from our error.
Returns sent without authorization may not be accepted.
Nonreturnable Items
Except under our 30-day satisfaction guarantee or where required by law, we cannot accept returns of:
- gift cards;
- products purchased from another retailer or website;
- products marked final sale;
- products damaged by misuse, improper storage, or failure to follow label directions; or
- opened ingestible products sent back without prior authorization.
Purchases made through another retailer must be handled under that retailer’s policies.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but orders may enter fulfillment quickly and cannot be changed or canceled after they have been processed or shipped.
If an order has already shipped, the applicable return provisions above will apply.
Subscription Orders
Canceling, pausing, or skipping a subscription affects future subscription orders only. It does not automatically cancel an order that has already been processed.
To prevent a future renewal, make changes through the customer subscription portal before the next order is processed. If a subscription order has already been processed, contact us promptly. Eligibility for a refund or return will be determined under this policy and applicable law.
Refund Timing
Approved refunds are issued to the original payment method. After a refund is issued, your bank or card provider may require additional time to post the credit. We are not responsible for financial-institution processing times.
If more than 10 business days have passed since we confirmed a refund and you have not received it, contact us at info@walkwithlife.com.
Abuse and Legal Rights
We may limit or deny claims involving suspected fraud, abuse, resale, repeated claims, or material violations of our Terms of Service. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.
Contact
Silly Plants, LLC
Doing business as Walk With Life
1017 Pennock Avenue
Nashville, Tennessee 37207
United States
Email: info@walkwithlife.com
Phone: +1 615-380-5031