Shipping policy

Last updated: October 1, 2026

We ship only to destinations made available at checkout. If the checkout system does not accept a destination, we are currently unable to ship there.

Customers are responsible for entering a complete and accurate delivery address. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer, but we will make reasonable efforts to help.

Address Changes

Contact us immediately if you need to change a shipping address. We cannot guarantee an address change after an order has entered processing or shipped.

If a package is returned because of an incorrect address, failed delivery, or refusal, we may deduct the carrier’s return cost or a new shipping charge from any refund or require payment before reshipment, except where prohibited by law.

Delayed Shipments

Carrier delays can occur after a package leaves our facility. If tracking has not updated or your package has not arrived within a reasonable period after the estimated delivery date, contact us so we can review the shipment with the carrier.

A delay alone does not necessarily mean a shipment is lost. We may ask that you allow the carrier’s investigation period to pass before a replacement or refund is issued.

Lost, Stolen, or Misdelivered Packages

If tracking shows a package as delivered but you cannot locate it, please:

  1. confirm the shipping address on your order;
  2. check with household members, neighbors, building staff, and common delivery areas;
  3. allow one additional business day, as carriers occasionally mark packages delivered early; and
  4. contact the carrier using the tracking number.

If the package remains missing, contact us promptly. We will review the circumstances and help file a carrier claim when appropriate. Replacements or refunds for packages marked delivered are determined case by case and are not guaranteed when delivery was completed to the address provided.

Damaged Packages or Incorrect Items

If an order arrives damaged or contains an incorrect or missing item, contact us as soon as possible, preferably within seven days after delivery. Include your order number and photographs of the product, packaging, shipping label, or damage when applicable.

Approved replacements and refunds are handled under our Refund Policy.

Risk of Loss

Risk of loss and title for purchased products pass as provided by applicable law. Nothing in this policy limits consumer rights that cannot legally be waived.

Contact

For shipping assistance, contact:

Silly Plants, LLC
Doing business as Walk With Life
1017 Pennock Avenue
Nashville, Tennessee 37207
United States
Email: info@walkwithlife.com
Phone: +1 615-380-5031